Our tiny home return policy is stated in the contract you signed prior to construction on your home. As it is specific to each build, please reference details in your contract.
If you have paid your $100 non-refundable deposit for a tiny home build, we cannot refund this. This deposit will go towards the overall cost of your tiny home, no matter when you decide to build with us. Yet, you need to sign a build contract with us within 14 days of receiving your contract to sign to secure your build slot time. If you wait longer than 14 days, you lose your build slot but retain the right to use your $100 non-refundable deposit towards your future build when you are ready.
Swag doesn't fit? Color not what you thought? We accept returns on all unopened (tags still on) swag for a full refund or exchange. Return shipping not included.
As our furnishings are custom made to order, we cannot accept returns or provide refunds once a furnishing has the buyer has confirmed color & finishing options.
Should you want to cancel your furnishing after you have confirmed your color & finishing options, we can refund shipping only if it has not shipped yet.
Should you want to cancel your furnishing before you confirm your color & finishing options, we can provide a full refund.
Want to make changes to your color & finishing options after you have confirmed them? If we have not begun construction on your furnishing yet we can make changes without a change fee. If you want to make changes to your color & finishing options after we have begun construction, a change fee will be issued on a case by case basis. Once your furnishing is shipped, we can no longer make changes.
Should your furnishing arrive damaged due to transit, we will assess refunds or replacement parts on a case by case basis.
If you damage your furnishing, we sell replacement parts and pieces but we do not have a warranty.